If you are contacting us about support then please check our knowledge base here first.

Contact us

The quickest way to find an answer for a query you may have will be via our knowledgebase or by finishing our September help pages. Click on the links under ‘Quick Help’. If you are still having difficulties, then please complete the form below with as much detail as possible. 

For any integration/sync related queries, please use the contact us form (hyperlink) as we are unable to action any requests via phone call

Please be aware classes will not synchronise until their “Go Live” date as set in your timetable package (Nova-T in SIMS).
Year 7 Will normally sync a couple of days after main cohort.

Click here for more details.

Provision Map in September

September is a busy month for you and for us! We are here to help, please be aware we solve issues more efficiently if you email us rather than call us. You should be able to help yourself really quickly with common issues if you check our Back to September page so please do check there for FAQs first.

Information such as this is a great help:

  • Clear description of the issue you are facing
  • Which school you are from
  • Involved class/pupil names only when essential to the query
  • Involved teacher names & email used for logging in
  • Screenshots including relevant images from your School Information System (e.g. SIMS) (*Please redact any sensitive information from screenshots where possible)
  • What would you like to contact us about?
  • We will only use your email and telephone number so that our support team can communicate with you to provide assistance in relation to Provision Map.



Phone: +44 (0)1348 800 100
Fax: 020 3695 0385

Tes Global Ltd
7 West Street, Fishguard
Pembrokeshire, SA65 9AE

Company No. 02017289
VAT No. 867 898 631

Edukey Education Ltd